Phish Defense

Customer Stories

Real results from real organisations

See how security teams across finance, healthcare and managed services transformed their human risk posture with Phish Defense.

All IndustriesFinancial ServicesHealthcareMSSP / MSPTechnology

GCB

Global Commercial Bank

Financial Services · 8,400 employees · 12 countries

Financial ServicesEmail SimulationTeams SimulationRisk Scoring

From a 34% click rate to 3.1% in six months

A top-25 global bank faced mounting regulatory pressure after a credential-harvesting campaign compromised 14 internal accounts. They needed measurable, auditable risk reduction fast.

89%

Click rate reduction

100%

Staff completed training

-68%

SOC false positives

The Challenge

A sophisticated spear-phishing campaign impersonating the bank's IT helpdesk compromised 14 employee accounts and triggered a regulatory audit. The CISO needed to demonstrate an ongoing awareness programme within 90 days.

The Solution

  • Weekly email simulations targeting high-risk departments.
  • Team Chat simulation campaigns mimicking internal IT announcements.
  • Automated training enrolment for anyone who clicked.
  • Risk score dashboards exported monthly for the board.

Results

  • Click rate dropped from 34% to 3.1%.
  • 100% training module completion across all 8,400 staff.
  • SOC received 68% fewer false positive phishing reports.
  • Regulatory audit passed with commendation for programme maturity.

MHN

Regional Health Network

Healthcare · 3,200 employees · 18 hospital sites

HealthcareEmail SimulationPhishing ReporterTraining

Zero successful phishing incidents across 18 hospital sites

Ransomware groups increasingly target healthcare workers through personalised spear-phishing. The health network needed to protect clinical staff across a distributed network.

0

Successful incidents (12 months)

91%

Staff training completion

$4.2M

Estimated breach cost avoided

The Challenge

Clinical staff were being targeted by highly convincing lures, including fake appointment systems and payroll notifications. Several near-misses in a 90-day period prompted urgent action.

The Solution

  • Healthcare-specific simulation templates.
  • Phishing Reporter plugin deployed to all staff email client accounts.
  • Short-form mobile-friendly training modules.
  • Departmental risk leaderboards shared with ward managers.

Results

  • Zero successful phishing incidents across all 18 sites.
  • 91% training completion across clinical and admin staff.
  • Phishing Reporter used to flag 412 real threats.
  • Average time to report a suspicious email under 2 minutes.

AXS

Global Security Provider

MSSP · 47 enterprise clients · Global operations

MSSPMulti-TenantWhite LabelPolicy Manager

47 enterprise clients managed from a single console

Global Security Provider was managing phishing awareness programmes for 47 enterprise clients using a patchwork of tools. Reporting was inconsistent and setup was slow.

47

Clients from one console

3x

Faster campaign delivery

-62%

Client support tickets

The Challenge

With clients across financial services, energy and government, the provider was spending over 40 hours per week on manual campaign setup and reporting.

The Solution

  • Phish Defense multi-tenant deployment with isolated client environments.
  • White-label branding with each client's logo and domain.
  • AI template generation for industry-specific lures.
  • Policy Manager for automated policy acknowledgement tracking.

Results

  • All 47 clients running live campaigns from a single dashboard.
  • Campaign setup time reduced from 4 hours to under 45 minutes.
  • Client support tickets down 62% due to self-serve reporting.
  • Two new enterprise contracts won citing awareness platform as differentiator.

NXL

Enterprise SaaS Company

SaaS / Technology · 620 employees · 9 countries

TechnologyCollaboration PlatformsSMS SimulationAI Templates

Collaboration Platforms and SMS simulations exposed blind spots

A fast-growing SaaS company believed technical users were naturally resilient. Phish Defense showed that Collaboration Platforms social engineering and CEO SMS lures bypassed even security-conscious teams.

76%

Initial Collaboration Platforms click rate

8%

Rate after 90 days

4.2x

Faster threat reporting

The Challenge

Leadership assumed developers would resist phishing. Their first Collaboration Platforms simulation proved otherwise with a 76% click rate.

The Solution

  • Collaboration Platforms-native simulations mimicking internal notifications.
  • SMS campaigns targeting sales and executive assistant personas.
  • AI-generated technical lures including cloud and code repository alerts.
  • Just-in-time training delivered directly in Collaboration Platforms after a click.

Results

  • Collaboration Platforms click rate reduced from 76% to 8% in three months.
  • SMS susceptibility rate reduced by 71%.
  • Threat reporting speed improved 4.2x.
  • Security awareness added to employee onboarding.

By The Numbers

Proven impact across 800+ organisations

89%

Average click-rate reduction

52,000+

Employees protected

96%

Customer retention rate

4.9/5

Average customer review

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Case Studies | Phish Defense